Shipping Policy

Shipping Policy

Thank you for shopping at Koladent! Below is our shipping policy to ensure a smooth and transparent shopping experience.

Order Processing Time

All orders are processed within 1 to 3 business days.

You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Time and Cost

Our estimated shipping time is 5 to 8 business days, depending on your location and carrier availability.

Delays may occur due to high demand, weather conditions, or unforeseen circumstances beyond our control.

Damaged or defective products

If you receive a damaged or defective product, please contact us within 30 days of receiving your order.

To help us resolve the issue, we will need clear photographs or a video of the defective item.

Once verified, we will offer a replacement or a refund, as appropriate.

Lost or stolen packages

Nelveda is not responsible for lost or stolen packages once marked as delivered. If you believe your package has been lost, please contact the shipping company for assistance.

If you have any questions or concerns about your order, please do not hesitate to contact our customer service team at info.Koladent.com

Thank you for choosing Koladent!